• Apria Healthcare LLC
  • Smithville, TN
  • Customer Service/Call Center
  • Full-Time
  • 2051 Vaughn Ln

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Job Summary

With over 300 locations across the US, Apria Healthcares mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

The collections representative follows-up with insurance companies to resolve unpaid claims.


  • Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
  • Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
  • Verifies payment information adjustments to supervisor.
  • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
  • Complies with the Fair Debt Collector Practices Act (FDCPA).
  • Responds to customer inquiries regarding account status.
  • Researches customers accounts thoroughly and documents appropriately.
  • Resolves discrepancies and prepares adjustments and refunds as necessary.
  • Ensures that all information regarding collection activity of account is entered accurately into the billing system.
  • Brings recurring issues to the attention of the department supervisor.
  • Initiates payments and resubmits bills as necessary.
  • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
  • Report to work punctually at assigned starting time, and have reliable, consistent attendance
  • Performs other duties as required.

Minimum Required Qualifications

Education and/or Experience

  • High school diploma is required.
  • One year of related experience is required.


  • Business Acumen
  • Problem Solving/Analysis
  • Communication Proficiency
  • Personal Effectiveness/Credibility

Computer Skills

  • Basic skills in Word and Excel

Language Skills

  • English (reading, writing, verbal).

Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENTWork is performed in an office setting with exposure to moderate noise.

TRAVEL Occasional travel as required.

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individuals position.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

Associated topics: audit, collection specialist, collector, commercial, insurance, loan, mitigation, overdue, payment, treasurer

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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